Refund policy

Refund Policy

At GizmoGiro, we strive to ensure your complete satisfaction with our sleep masks, earmuffs, headbands, and beanies. If you're not entirely happy with your purchase, we're here to help.

Eligibility for Refunds

  • Items must be returned within 30 days of delivery
  • Products must be unused, in original packaging with all tags attached
  • Proof of purchase is required (order number or receipt)

Non-Refundable Items

For hygiene reasons, we cannot accept returns on:

  • Opened sleep masks
  • Used earmuffs or headbands
  • Washed beanies

Return Process

  1. Contact our customer service team to initiate your return
  2. Package your item securely in its original packaging
  3. Include your order number inside the package
  4. Ship the package to our return address (provided upon request)

Refund Timeline

Once we receive your return:

  • Inspection: 3-5 business days
  • Refund processing: 5-7 business days
  • Your bank may take additional 2-5 business days to post the credit

Shipping Costs

Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the issue. We will arrange for a replacement or full refund, including return shipping costs.

International Returns

International customers are responsible for any customs fees, duties, or taxes associated with returns. These costs will not be refunded.

Questions?

For any inquiries regarding our refund policy, please reach out through our contact form. Our customer service team will respond within 24-48 hours.