Faq
Product Information
What materials are your sleep masks made of?
Our sleep masks are crafted from premium, breathable fabrics including silk, cotton, and memory foam for optimal comfort and light-blocking performance.
Are your earmuffs suitable for extreme cold weather?
Yes, our thermal earmuffs feature insulated padding and are designed to provide warmth in temperatures as low as -20°C (-4°F).
How do I choose the right headband size?
Our headbands come in one-size-fits-most with adjustable features. Measure your head circumference and refer to our sizing chart for the perfect fit.
Shipping & Delivery
What shipping options do you offer?
We provide standard (3-5 business days) and express shipping (1-2 business days) options to most locations. Delivery times may vary by destination.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs fees which are the responsibility of the customer.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Please initiate your return through our online system.
How long does it take to process a refund?
Refunds are processed within 3-5 business days after we receive your returned item. The refund will appear in your original payment method within 7-10 business days.
Product Care
How should I clean my beanie?
Most of our beanies are hand-wash only in cold water with mild detergent. Lay flat to dry to maintain shape. Please check individual product care labels.
Can I machine wash my headbands?
We recommend gentle hand washing for most headbands. Some styles with delicate embellishments require spot cleaning only.
Technical Questions
Do your sleep masks block 100% of light?
Our premium sleep masks block 99% of light when properly fitted. The contoured design prevents light leakage around the edges.
What's the noise reduction rating of your earmuffs?
Our professional-grade earmuffs offer an NRR of 25dB, effectively reducing ambient noise for better focus or relaxation.